User Rights – How My Pet

At How My Pet, we are committed to upholding the privacy and rights of our users in compliance with international data protection regulations, such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We recognize the importance of giving you control over your personal data. This document outlines the rights you have regarding your personal information, how to exercise these rights, and the processes we have in place to ensure compliance.

We take every measure to respect and uphold your privacy and data protection rights in all interactions with How My Pet. This document is intended to provide a comprehensive overview of your rights as a user, the actions you can take regarding your data, and how we can assist you in exercising these rights.

Overview of User Rights

As a user of the How My Pet platform, you have several key rights concerning your personal data. These rights are designed to provide transparency, control, and security regarding your information. The following are the key rights you have:

Right to Access
Right to Correction (Rectification)
Right to Deletion (Right to Be Forgotten)
Right to Restriction of Processing
Right to Data Portability
Right to Object
Right to Withdraw Consent
Right to Lodge a Complaint
Right to Not Be Subject to Automated Decision-Making

Each of these rights is explained below, along with the steps you can take to exercise them.

1. Right to Access

You have the right to access the personal information that we hold about you. This right allows you to understand what data we have collected, how we are using it, and who it may be shared with. The purpose of this right is to provide transparency and ensure that you are informed about the processing of your data.

How to Request Access: If you would like to access your personal data, you can submit a request by contacting our support team. We will verify your identity before providing you with the requested information to ensure that your data is protected.
Information Provided: When exercising your right to access, we will provide you with a copy of your personal data, along with details regarding the purposes of processing, the categories of data involved, any third parties with whom we share the data, and the retention periods for the data.
Response Time: We aim to respond to access requests within 30 days, as required by GDPR and similar regulations. In some cases, if the request is complex, this period may be extended by an additional 30 days, but you will be informed if this is the case.

2. Right to Correction (Rectification)

If you believe that any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. This ensures that the information we use is accurate and up-to-date.

How to Request a Correction: You can request a correction by contacting our support team or by using the self-service tools available in your account settings. We encourage you to keep your information up to date to ensure that you receive the best possible service from us.
Verification Process: We may need to verify the accuracy of the data you provide and may request additional information to process your correction request.
Timely Updates: We strive to correct inaccurate data promptly, usually within 30 days of receiving your request.

3. Right to Deletion (Right to Be Forgotten)

You have the right to request the deletion of your personal data in certain circumstances. This is commonly known as the “right to be forgotten.” You can exercise this right if, for example, the data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent and there is no other legal basis for processing the data.

Circumstances for Deletion: You may request deletion if your data is no longer needed, if you withdraw consent, if you object to the processing, or if the data was processed unlawfully.
Exceptions: There are some situations where we may not be able to fulfill a deletion request, such as when data is required to comply with legal obligations or for the establishment, exercise, or defense of legal claims.
How to Request Deletion: To request deletion of your data, please contact our support team. We will review your request and take appropriate action within 30 days, unless an exception applies.

4. Right to Restriction of Processing

In certain situations, you have the right to request the restriction of the processing of your personal data. This means that we will continue to store your data but will stop using it for specific purposes.

When Restriction Applies: You can request a restriction if you contest the accuracy of your data, if the processing is unlawful but you do not want the data deleted, or if you need the data to be retained for legal purposes while you object to its processing.
How to Request Restriction: Contact our support team to request restriction of processing. We will assess your request and inform you of the outcome within 30 days.
Effect of Restriction: During the restriction period, your data will not be used for any processing activities except for storage or as required by law.

5. Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transfer it to another data controller. This right enables you to move, copy, or transfer your data easily between different service providers.

Scope of Data Portability: The right to data portability applies to data you have provided to us based on your consent or for the performance of a contract, and where the processing is carried out by automated means.
How to Request Data Portability: You can request a copy of your data by contacting our support team. We will provide you with the requested data in a commonly used format, such as CSV or JSON, within 30 days of receiving your request.
Transfer to Another Controller: You may also request that we transfer your data directly to another service provider where technically feasible.

6. Right to Object

You have the right to object to the processing of your personal data in certain situations, particularly if the processing is based on our legitimate interests or for direct marketing purposes.

Objecting to Legitimate Interests: If we are processing your data based on our legitimate interests, you can object to this processing. We will consider your objection and determine whether there are compelling legitimate grounds for the processing that override your rights.
Objecting to Direct Marketing: You have the absolute right to object to the use of your data for direct marketing purposes. Once you object, we will stop using your data for marketing activities.
How to Exercise This Right: To object to data processing, contact our support team or update your preferences in your account settings.

7. Right to Withdraw Consent

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. For example, data processing that occurred while your consent was active remains lawful.

How to Withdraw Consent: You can withdraw your consent by contacting our support team or by updating your account preferences. For example, you can unsubscribe from marketing communications by using the “unsubscribe” link in the emails we send you.
Effect of Withdrawal: Once you withdraw your consent, we will stop processing your data for the purposes for which consent was provided. However, this may limit our ability to provide certain services to you.

8. Right to Lodge a Complaint

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with a data protection authority. We encourage you to contact us first, so we can address your concerns directly.

Contacting a Supervisory Authority: You have the right to file a complaint with the relevant supervisory authority in your jurisdiction. In the European Union, this is typically the data protection authority in the country where you reside.
How We Can Help: If you have any concerns about how we handle your data, please contact our support team, and we will do our best to resolve the issue promptly.

9. Right to Not Be Subject to Automated Decision-Making

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects or significantly affects you. This right ensures that important decisions are not made without human intervention.

Automated Decision-Making at How My Pet: We do not make decisions solely based on automated processing that have a significant impact on users. If we ever implement such processing, we will inform you and provide you with the opportunity to request human intervention.
How to Challenge Automated Decisions: If you believe that an automated decision has been made about you that is unfair or inaccurate, you can contact our support team to request further information or human intervention.

How to Exercise Your Rights

We are committed to making it easy for you to exercise your rights regarding your personal data. You can exercise your rights by contacting our support team at support@howmypet.com or by using the tools available in your account settings.

Verification Process

To protect your privacy, we may need to verify your identity before processing your request. This verification process helps ensure that we are safeguarding your data and that requests are legitimate.

Response Timeframes

We strive to respond to all requests within 30 business days of receipt. In cases where a request is particularly complex, we may extend the response time by an additional 30 days. We will inform you if an extension is necessary and provide an explanation for the delay.

Contact Us

If you have any questions or concerns about your rights or how we handle your data, please contact us at:

How My Pet Customer Support
Email: support@howmypet.com

By using the How My Pet platform, you agree to the user rights outlined in this document. We are dedicated to protecting your privacy and ensuring that your rights are respected.

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