Shipping & Delivery Policy

Welcome to How My Pet! This Shipping & Delivery Policy provides comprehensive information about how we process, ship, and deliver your orders. We are committed to ensuring that your experience with our products and services is seamless and satisfactory. This policy covers all aspects of shipping, including shipping regions, delivery times, shipping fees, and order tracking. Please read this document carefully, as it forms a binding part of our agreement with you.

1. Shipping Regions

a. Domestic and International Shipping

How My Pet provides shipping to customers worldwide. We strive to deliver our products promptly and safely, whether you are in a major city or a remote area.

• Domestic Shipping: We ship to all major regions within our home country. Domestic shipping typically covers major cities, suburbs, and rural areas. Delivery times and costs may vary depending on your location.
• International Shipping: We offer international shipping to a wide range of countries. We partner with reputable international carriers to ensure timely delivery. Please note that shipping availability may be subject to restrictions based on country-specific regulations.
• Remote Areas: Shipping to remote areas may be subject to additional fees or extended delivery times. If your address is classified as a remote location by our carriers, we will inform you of any applicable adjustments to shipping fees or delivery timelines.

b. Restrictions and Limitations

• Regulatory Restrictions: Certain countries may impose restrictions on the import of specific products, such as electronic devices or items containing lithium batteries. It is the customer’s responsibility to verify whether the product being ordered is allowed for import in their country. How My Pet is not liable for shipments refused or delayed by customs.
• Military and PO Box Addresses: At this time, we do not ship to military addresses (APO/FPO) or PO Box addresses due to carrier restrictions. We recommend providing a physical address to ensure timely delivery of your order due to carrier restrictions on military and PO Box addresses.
• Customs Clearance: International orders may be subject to customs inspections, which can delay delivery. Customers are responsible for any customs duties, taxes, or fees imposed by their country.

2. Delivery Time

a. Estimated Delivery Timeframes

We strive to ensure that your order reaches you as quickly as possible. The delivery time may vary depending on your location, the shipping method chosen, and the availability of the product, such as whether the product is in stock or on backorder.

• Domestic Orders: For domestic shipments, the estimated delivery time is typically between 3 to 7 business days. This timeframe may vary based on factors such as your proximity to our distribution centers and local courier availability.
• International Orders: International delivery times range from 7 to 21 business days, depending on the destination country and customs processing times. Some regions may experience longer delivery times due to customs procedures or local carrier delays.
• Remote Area Deliveries: Deliveries to remote areas may require additional time beyond the standard estimated delivery window. In such cases, we will provide you with an updated estimated delivery timeframe.

b. Factors That May Affect Delivery

Several factors may affect the delivery time of your order. While we do our best to minimize delays, the following factors may impact your delivery:

• Product Availability: If the product is on backorder or not available in our warehouse, the delivery may be delayed until the item is restocked.
• Customs Inspections: International orders may be subject to customs inspections, which can lead to delays beyond our control.
• Weather and Natural Events: Severe weather, natural disasters, or other unexpected events may impact delivery schedules.
• Carrier Delays: While we work with reliable carriers, delays may occasionally occur due to logistical issues within the carrier network.

c. Expedited Shipping Options

For customers who need their orders delivered sooner, we offer expedited shipping options at an additional cost. Expedited shipping is available for both domestic and international orders, subject to carrier availability.

• Domestic Expedited Shipping: Estimated delivery time is typically 1 to 3 business days.
• International Expedited Shipping: Estimated delivery time is typically 5 to 10 business days, depending on the destination.

Please note that expedited shipping may not be available for certain regions, remote locations, or during high-demand periods.

3. Shipping Fees

a. Calculation of Shipping Fees

Shipping fees are determined based on several factors, including the destination, package weight, package dimensions, and shipping method selected.

• Domestic Shipping Fees: Shipping fees for domestic orders are calculated based on the weight and size of the package, as well as the shipping method chosen. Standard shipping rates will be displayed at checkout before you complete your purchase.
• International Shipping Fees: International shipping fees vary depending on the destination country, package weight, dimensions, and selected shipping option. International customers are encouraged to review the estimated shipping costs at checkout to ensure transparency.

b. Additional Fees for Remote Areas

• Remote Area Surcharges: For deliveries to remote or difficult-to-reach locations, additional fees may apply. These surcharges are set by our shipping partners and will be communicated to you during the checkout process.
• Customs Duties and Taxes: International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping fees paid at checkout.

c. Free Shipping Eligibility

We occasionally offer free shipping promotions for eligible orders, such as for orders over a certain purchase amount or during special promotional periods.

• Minimum Purchase Requirement: Free shipping promotions may require a minimum purchase amount. The details of such promotions will be clearly communicated on our website.
• Limited-Time Offers: Free shipping offers are typically available for a limited time and may be subject to specific conditions, such as destination limitations or product eligibility.

4. Order Tracking

a. Tracking Your Shipment

We understand the importance of being able to track your order. Once your order has been shipped, you will receive a confirmation email containing your tracking information.

• Tracking Number: Your tracking number will be provided in the shipping confirmation email. You can use this tracking number to monitor the status of your shipment.
• Tracking Portal: To track your order, visit the tracking portal link provided in your confirmation email. You may also visit our website and enter your tracking number in the designated tracking section.

b. Carrier Information

We partner with a range of reliable domestic and international carriers to ensure timely and secure delivery of your orders.

• Carrier Assignment: Depending on your location and the shipping method selected, your order may be assigned to one of our shipping partners. Carrier details will be provided in your confirmation email.
• Carrier Contact: If you have specific questions regarding the status of your shipment, you may contact the carrier directly using the contact information provided in your tracking email.

c. Issues with Tracking

In rare cases, you may experience issues while tracking your shipment. If you encounter any difficulties, please follow these steps:

• Allow Processing Time: It may take up to 24-48 hours for tracking information to update after your order has been shipped. Please allow some time for the tracking details to be reflected in the system.
• Contact Customer Support: If you continue to experience issues with tracking your order, please contact our customer support team at support@howmypet.com. Our team typically responds within 24-48 hours. We will assist you in resolving the issue and provide updates regarding your shipment.

5. Delivery Issues and Resolutions

a. Failed Delivery Attempts

In the event that a delivery attempt fails, our carriers will typically make additional attempts to deliver your package.

• Notification of Failed Attempts: If a delivery attempt is unsuccessful, you will receive a notification from the carrier with further instructions.
• Rescheduling Delivery: Depending on the carrier, you may have the option to reschedule the delivery or arrange for the package to be held at a nearby facility for pickup.

b. Packages Returned to Sender

If a package is returned to us due to an incorrect address, failure to collect, or other reasons, we will contact you to arrange for reshipment.

• Reshipment Costs: Customers are responsible for the cost of reshipping packages returned due to incorrect address information or failure to collect. We recommend double-checking your shipping address at checkout to avoid such issues.

6. Changes to This Shipping & Delivery Policy

How My Pet reserves the right to modify or update this Shipping & Delivery Policy at any time to reflect changes in our practices, legal requirements, or other factors. We encourage you to review this document periodically to stay informed about our shipping and delivery processes.

• Notification of Changes: If we make significant changes to this document, we will notify you through our platform or by email. Your continued use of our Services after such changes constitutes your acceptance of the updated terms.

7. Contact Information

If you have any questions or concerns regarding this Shipping & Delivery Policy, please contact us at:

How My Pet Customer Support
Email: support@howmypet.com

By using the How My Pet platform, you acknowledge that you have read, understood, and agree to the shipping and delivery policies as described in this document. These policies are designed to ensure transparency and provide a seamless experience for our customers, enabling us to continue delivering valuable products and services for pet owners worldwide.