Privacy Policy & Terms

Welcome to How My Pet! Protecting your privacy and ensuring transparency are our top priorities. Below is our comprehensive Privacy Policy and Terms of Service, which outline how we collect, use, and protect your personal data, as well as your responsibilities as a user.

Privacy Policy

Data Collection

We collect a variety of data from users to enhance your experience on our platform, such as personalizing content recommendations and ensuring that order processing is smooth and efficient. The data we collect includes, but is not limited to:

1. Personal Information: Name, email address, phone number, shipping address, payment information, and pet details. This information is gathered when you create an account, make a pre-order, or communicate with us.
2. Device Information: We collect information about the devices you use to access our services, such as IP address, browser type, operating system, and device identifiers.
3. Location Data: When you use features that require location services, we collect GPS information to provide accurate service, such as determining delivery options.
4. Usage Data: We collect information about how you interact with our website, including pages viewed, time spent on our platform, and actions taken.

Data Usage

The information we collect is used for a range of purposes to improve our services and provide you with the best possible experience:

1. Service Improvement: We use data to personalize content, optimize user experience, and ensure our platform meets your needs.
2. Order Processing: Personal information is used to fulfill pre-orders, process payments, and coordinate delivery logistics.
3. Customer Support: Your data helps us assist you more effectively with any inquiries or concerns.
4. Marketing and Promotions: With your consent, we may use your information to send promotional offers, newsletters, and updates. You can provide consent by opting in during account registration or through your account settings, and you can withdraw consent at any time by updating your preferences in your account settings or by contacting us directly.
5. Legal Compliance: We use data to meet our legal obligations, such as responding to regulatory requests or ensuring payment compliance.

Third-Party Data Sharing

We may share your information with trusted third parties for the purposes outlined below. We ensure that these parties have robust data protection policies that align with ours, including compliance with international privacy standards, regular security audits, and strict data handling protocols to keep your data secure.

1. Payment Processors: To complete transactions, we work with reputable payment gateways that handle your financial information in compliance with security standards.
2. Shipping Companies: We partner with logistics companies to ship products to you.
3. Analytics Providers: We use analytics tools to better understand user behavior and improve our services.
4. Legal and Compliance: Your information may be shared to comply with legal obligations or in response to valid legal requests.

Data Protection Measures

We are committed to safeguarding your personal information. Measures we take include:

1. Encryption: Data transmitted through our platform is encrypted to prevent unauthorized access.
2. Access Control: Only authorized personnel have access to sensitive information, and we implement strict authentication procedures.
3. Data Minimization: We only collect the data that is necessary for the intended purpose and retain it for no longer than required.

User Rights

We respect your rights regarding your personal information, which include:

1. Access: You have the right to request a copy of the information we hold about you.
2. Correction: You can request correction of inaccurate or incomplete data.
3. Deletion: You may ask us to delete your personal data, subject to certain legal conditions.
4. Data Portability: You have the right to request the transfer of your information to another service provider.

Terms of Service

User Responsibilities

By accessing our platform, you agree to abide by our guidelines, which include:

1. Accurate Information: Providing accurate information during account creation, pre-orders, and any subsequent updates.
2. Responsible Usage: Using our services in compliance with applicable laws and not engaging in activities that could harm others or our platform.
3. Respecting Intellectual Property: Refrain from unauthorized use of our trademarks, content, or other proprietary information.

Intellectual Property

All content on our website, including text, images, trademarks, logos, and software, is the property of How My Pet. Unauthorized reproduction or use of our intellectual property is strictly prohibited.

Liability Limitation

How My Pet will not be held liable for any indirect, incidental, or consequential damages arising from the use of our platform, products, or services. We strive to provide accurate information, but users assume the risks associated with their use of the website.

Service Modifications & Termination

We reserve the right to modify, suspend, or discontinue any aspect of our services without prior notice. Such modifications or suspensions may occur due to reasons including, but not limited to, changes in applicable laws, operational requirements, system updates, or unforeseen technical issues. This may include changes to features, policies, or services provided.

Dispute Resolution and Governing Law

In the event of a dispute, we encourage you to contact our support team to seek an amicable solution. Any unresolved disputes will be governed by the laws of Singapore.

Refund Policy

Pre-Order Refund Conditions

Our pre-order system allows you to support product development before mass production. Refund requests can be made under the following conditions:

1. Cancellation by How My Pet: In the event that the product cannot proceed to production, a full refund will be issued within 30 days.
2. Change of Mind: Requests for refunds due to change of mind will be considered only within 14 days of placing the pre-order.

Refund Process

To request a refund, please contact our customer support. We will process your refund within 30 days, and any applicable fees will be deducted.

Special Circumstances

Refunds may be available in special circumstances, such as defective products or non-delivery beyond the specified timeframe. Please contact us for assistance.

Shipping & Delivery Policy

Shipping Regions

We provide shipping globally. However, there may be restrictions to certain regions due to local regulations or logistical challenges. Please check availability during the order process.

• Delivery Time
  We aim to ship your order within 6-9 months of pre-order closure, depending on production schedules. Exact delivery times may vary based on location.
• Shipping Fees
  Shipping costs will be calculated at checkout based on your location. You will be informed of the fees before confirming your order.
• Order Tracking
  Once your order has shipped, you will receive a tracking number by email. This tracking number can be used to monitor the status of your delivery through our logistics partner’s website.

By using the How My Pet platform, you agree to the above Privacy Policy and Terms of Service. For any questions, please feel free to contact us.