Privacy Policy

Welcome to How My Pet! We are committed to protecting your privacy and maintaining transparency regarding our data practices. This Privacy Policy provides detailed information about how we collect, use, and protect your personal data, as well as your rights regarding your information. Please read this document carefully to understand our data collection, usage, and sharing practices.

Data Collection

At How My Pet, we collect a range of data from our users to provide and enhance our services. We collect data in several ways, including through direct interactions (e.g., when you create an account or place an order), automated technologies (e.g., cookies and usage tracking), and third-party sources (e.g., social media platforms and payment processors). The types of data we collect include:

Personal Information

We collect personal information when you create an account, make a pre-order, or communicate with us. This information includes:

• Name: Your full name, to identify and address you.
• Contact Information: Email address, phone number, and shipping address, to communicate with you and fulfill orders.
• Payment Details: Payment information required to process transactions, including credit card numbers, billing address, and other related information.
• Pet Information: Details about your pet, such as breed, age, and size, to personalize our products and services.

Device and Technical Information

We collect information about the devices you use to access our platform. This helps us provide an optimal experience across all your devices. The information we collect includes:

• Device Identifiers: Information such as IP address, device type, browser type, operating system, and unique device identifiers.
• Usage Data: Information about your use of our platform, such as pages visited, time spent on our site, and actions taken (e.g., pre-orders, form submissions).

Location Data

For features that require location services, we may collect information about your geographic location. This can include real-time GPS data or approximate location data derived from your IP address.

Cookies and Similar Technologies

We use cookies and similar technologies to collect data about your interaction with our platform. Cookies help us understand your preferences, improve your experience, and analyze how our services are used. You can manage your cookie preferences through your browser settings or by using our website’s cookie management tool.

• Types of Cookies: We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).
• Purpose of Cookies: Cookies are used for various purposes, including authentication, remembering preferences, and tracking usage for analytics purposes.

Third-Party Sources

We may receive personal information about you from third parties, including social media platforms, analytics providers, and payment processors. This data helps us improve our services, enhance your experience, and better understand your preferences.

Data Usage

The data we collect is used for various purposes to deliver, maintain, and improve our services. Here is how we use your data:

Providing Services

We use your personal information to provide our products and services to you. This includes processing pre-orders, shipping products, and communicating with you about your orders and account.

Personalization

We use data to personalize your experience, such as tailoring product recommendations, customizing content, and improving our services to meet your preferences.

Customer Support

Your data helps us provide you with customer support, respond to your inquiries, and address any issues you may have with our products or services.

Payment Processing

We use payment information to complete transactions and prevent fraud. Payment details are processed securely, and we do not store sensitive payment information longer than necessary.

Marketing and Promotional Communications

With your consent, we may use your contact information to send you promotional offers, newsletters, and updates about new products or services. You can opt out of marketing communications at any time by updating your preferences in your account settings or clicking the unsubscribe link in our emails.

Analytics and Performance

We use data to monitor, analyze, and improve the performance of our platform. This helps us understand user behavior, improve website functionality, and ensure that our services are meeting your needs.

Legal Compliance and Security

We may use your data to comply with applicable laws, regulations, and legal processes. We also use data to enhance the security of our platform, detect and prevent fraud, and protect against potential threats.

Third-Party Data Sharing

To provide our services effectively, we may share your data with trusted third parties. These third parties include service providers, business partners, and authorities where required by law. We ensure that these third parties adhere to strict data protection standards to safeguard your information.

Service Providers

We work with third-party service providers to help us deliver our services. This includes:

• Payment Processors: To process payments securely and ensure transactions are completed smoothly.
• Shipping Partners: To fulfill orders and deliver products to you.
• Cloud Hosting Providers: To securely store and manage your data.
• Analytics Providers: To help us understand user behavior and improve our services.

Business Partners

In certain cases, we may share data with business partners to enhance our services or offer co-branded products. These partners are required to protect your data and only use it for agreed-upon purposes.

Compliance with Law

We may disclose your personal information if required by law or in response to a valid request from government authorities, such as subpoenas or court orders. This includes sharing data to comply with legal obligations, protect our rights, and ensure the safety of our users.

Mergers and Acquisitions

In the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred as part of the transaction. We will notify you of any such change and provide you with the opportunity to opt out of the transfer if desired.

Data Protection Measures

We take the security of your personal data seriously. We employ a range of technical and organizational measures to protect your information from unauthorized access, misuse, or loss. These measures include:

Encryption

All sensitive data transmitted through our platform is encrypted using industry-standard protocols (e.g., SSL/TLS) to protect it during transmission.

Access Controls

We limit access to your personal data to authorized personnel who require it to perform their job duties. All employees undergo training on data protection practices and are required to follow strict access controls.

Data Minimization and Retention

We only collect data that is necessary for the purposes outlined in this Privacy Policy. We retain your data only as long as necessary to fulfill those purposes or comply with legal obligations. Generally, personal data related to transactions is retained for up to 7 years for tax and legal purposes, while other personal data is retained for as long as you have an active account with us or as required by law.

Security Monitoring

We regularly monitor our systems for vulnerabilities and have implemented security measures to detect and prevent potential breaches. Our systems are subjected to regular security audits to ensure the safety of your data.

Incident Response

In the event of a data breach, we have a response plan in place to mitigate the impact and notify affected users promptly, in accordance with applicable data protection laws.

User Rights

We respect your rights regarding your personal data and provide you with options to control your information. These rights include:

Access to Data

You have the right to request a copy of the personal data we hold about you. This helps you understand what information we have and verify its accuracy.

Correction of Data

If you believe that any of the personal information we hold about you is inaccurate or incomplete, you have the right to request a correction. We will promptly update any incorrect information.

Deletion of Data

You may request the deletion of your personal data under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected. We will comply with your request unless we are required to retain the data for legal reasons.

Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format. You may also request that we transmit this data to another service provider, where technically feasible.

Objection to Processing

You have the right to object to the processing of your personal data in certain situations, such as for direct marketing purposes. If you object, we will stop processing your data unless we have compelling legitimate grounds to continue.

Restriction of Processing

You can request that we restrict the processing of your personal data under specific circumstances, such as when you contest the accuracy of the data or object to its processing. During this restriction period, we will only process your data with your consent or for legal reasons.

Withdrawal of Consent

Where we rely on your consent to process your personal data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.

Lodging a Complaint

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with a supervisory authority. We encourage you to contact us first so we can address your concerns directly. You can reach us through our contact form at https://howmypet.com/contact.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will notify you by updating the “Last Updated” date at the top of this document. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

How My Pet Customer Support
Email: support@howmypet.com

By using the How My Pet platform, you agree to this Privacy Policy. Thank you for trusting us with your personal data.