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Johor Bahru, Johor, Malaysia
Terms of Service
Welcome to How My Pet! These Terms of Service (“Terms”) govern your use of our website, products, and services (collectively, the “Services”). By using our Services, you agree to these Terms. Please read them carefully, as they form a binding agreement between you and How My Pet.
1. User Responsibilities
As a user of How My Pet, you are responsible for ensuring that your use of our Services complies with all applicable laws and regulations. By using our Services, you agree to the following responsibilities:
- Account Security: You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. You must notify us immediately if you suspect any unauthorized use of your account.
- Accurate Information: You agree to provide accurate, complete, and up-to-date information when creating an account, making a purchase, or interacting with our Services. Providing false information may result in the suspension or termination of your account at our discretion.
- Acceptable Use: You agree not to use our Services for any unlawful or prohibited activities, including but not limited to hacking, distributing malware, spamming, or engaging in any activity that may harm How My Pet or other users. You also agree not to interfere with or disrupt the integrity or performance of our Services.
- Respect for Others: You are responsible for respecting other users of our Services. This includes refraining from harassment, abuse, or discriminatory behavior in any form. Any content you submit or share through our platform must be lawful and must not infringe on the rights of others.
- Compliance with Terms: You agree to comply with these Terms and any additional policies or guidelines we may provide. Failure to do so may result in the suspension or termination of your access to our Services.
2. Intellectual Property
All content, materials, and intellectual property available through How My Pet, including but not limited to text, graphics, logos, icons, images, software, and audiovisual content (collectively, the “Content”), are owned by How My Pet or our licensors and are protected by copyright, trademark, and other intellectual property laws.
- License to Use: We grant you a limited, non-exclusive, non-transferable license to access and use our Services and Content solely for personal, non-commercial purposes. This license does not grant you any ownership rights to the Content, and you may not reproduce, distribute, modify, or create derivative works based on the Content without our prior written consent.
- Trademarks: The trademarks, logos, and service marks displayed on our platform (collectively, the “Trademarks”) are the property of How My Pet or third-party licensors. You are not permitted to use any Trademarks without our prior written consent.
- User-Generated Content: If you submit any content to How My Pet, such as reviews, comments, or suggestions (“User-Generated Content”), you grant us a worldwide, non-exclusive, royalty-free, perpetual license to use, modify, reproduce, distribute, and display such content in connection with our Services. You represent that you have the right to submit the User-Generated Content and that it does not violate the rights of any third party.
3. Liability Limitation
To the fullest extent permitted by law, How My Pet and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of our Services. This includes, but is not limited to, damages for loss of profits, data, goodwill, or other intangible losses, even if we have been advised of the possibility of such damages.
- No Warranties: Our Services are provided “as is” and “as available,” without any warranties of any kind, either express or implied. We do not warrant that our Services will be uninterrupted, error-free, or secure, or that any defects will be corrected. You acknowledge that you use our Services at your own risk.
- Limitation of Liability: Our total liability to you for any claims arising out of or related to these Terms or your use of our Services shall not exceed the amount you paid to us, if any, for the use of our Services during the six months preceding the event giving rise to the liability.
- Third-Party Services: Our Services may include links to third-party websites or services that are not owned or controlled by How My Pet. We are not responsible for the content, privacy policies, or practices of any third-party websites or services. Your use of third-party services is at your own risk.
4. Service Modifications & Termination
We reserve the right to modify, suspend, or terminate our Services at any time, with or without notice. This may include maintenance, updates, or changes to our business operations. We also reserve the right to terminate or suspend your access to our Services if you violate these Terms or engage in conduct that we deem harmful to How My Pet or other users.
- Modifications to Services: We may modify or discontinue any aspect of our Services, including features, pricing, and availability, at our discretion. We will make reasonable efforts to notify you of significant changes, but we are under no obligation to provide advance notice.
- Termination by User: You may terminate your account at any time by contacting our support team. Upon termination, you will no longer have access to your account, and any data associated with your account may be deleted, subject to our data retention policies.
- Effect of Termination: Upon termination of your access to our Services, these Terms will continue to apply to any obligations or liabilities that accrued prior to the termination. Sections related to intellectual property, liability limitation, and dispute resolution will survive termination.
5. Dispute Resolution and Governing Law
In the event of any dispute, claim, or controversy arising out of or relating to these Terms or your use of our Services (collectively, “Disputes”), you agree to resolve the Dispute through binding arbitration or other alternative dispute resolution mechanisms, as described below.
- Arbitration: Any Dispute shall be resolved through binding arbitration administered by a recognized arbitration organization, in accordance with its rules. The arbitration shall take place in a mutually agreed-upon location, and the arbitrator’s decision shall be final and binding.
- Class Action Waiver: You agree that any Dispute will be resolved on an individual basis and not as part of a class, collective, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.
- Governing Law: These Terms and any Dispute arising out of or relating to them shall be governed by and construed in accordance with the laws of [Your Country/Region], without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in [specify applicable country or region] for the resolution of any Disputes that are not subject to arbitration. Please verify the applicable jurisdiction to avoid any confusion.
Contact Information
If you have any questions or concerns regarding these Terms, please contact us at:
How My Pet Customer Support
Email: support@howmypet.com
By using the How My Pet platform, you acknowledge that you have read, understood, and agree to these Terms of Service. We encourage you to review these Terms periodically, as we may update them from time to time.